The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.

Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

I booked a Mercedes and got a Peugeot On return we went to the drop of point and it was closed. Someone turned up and as the transport was full as more families were waiting. I told the company I will drive my full van to the airport as I would of had to wait another 30 minutes. Also the wipers had a massive RIP in the middle so every time I wiped the window I had to use a towel so I could see My score is less than yours will never use again

As above

We did get to take the car we booked. Hidden charges galore totally more than €200 at SURPRICE, charge for collection after 8pm, they wouldn’t release car without their insurance even though we had separate cover for a year, didn’t except AMEC and wanted to charge for second driver in order to use a second persons card. Addition changes for toll road machine. Stead clear of this company

Booking was easy but will think twice next time and go with one of the more we’ll known car rental companies

Excellent service

Hired a Seat Ibiza or similar - received a Toyota Yaris, which is more of a budget model than I would have expected. The car was brand new though so that was a plus. Initial pickup was fine, but car was experiencing major faults when idling - twice the engine fully cutting out at busy roundabouts. Decided car was not fit to drive so once we finally got the car going again we drove back to the pickup point. Service centre were very quick to identify a loose battery connection, and also told us (then!) as to a trick with the Yaris that needs a double-pump of the clutch. Can't fault the service staff, as quickly resolved the issue. Annoying not to be told about the clutch particular though, as that should have been mentioned at collection of the car. Car was ok for the rest of the trip. Most annoying part has been communication with the head office since, where I have asked for some compensation to cover fuel and road tolls we incurred as a result of going back to the collection point to have the car fixed. Very little understanding and no empathy whatsoever. Really disappointed with this and won't recommend this company as a result.