The counter staff at AutoUnion was very helpful. Magda provided lots of information about the island and best places to visit. She has also recommended nice restaurants and supermarkets and marked them all on the map. The whole process was smooth and easy.

The booking process was nice and easy.

Very satisfied.

First of all, I booked a Nissan Note, but got a Polo instead, which was very old. I raised the issue of the size difference, but the staff said they classify cars based on the number of doors. The Note has 5 doors, and the Polo has 5 doors, so they are considered the same class. However, on the rental site, the Polo and Note have different prices. Secondly, the rental slip given to me did not even list the Note, which means if you book a Note, you will definitely get another model instead. Is this consumer fraud? Thirdly, on the last day, we filled up the gas to the original level when we picked up the car. We drove from the Wine Museum to the Black Sand Beach and then to the airport to return the car, covering no more than 20 kilometers. We added 10 euros worth of fuel, and the gauge didn't move. We added another 5 euros, and it still didn't respond. We suspect the fuel gauge might be broken. Adding fuel worth approximately 130 RMB for 20 kilometers with no change in the gauge is suspicious. When we returned the car, we explained this to the staff, but they pretended not to understand and eventually charged us an additional 10 euros. Very dissatisfied with this rental experience.

There was a very long wait to get to the office from the airport to pick up the car. And the price we paid for full insurance is too high (15 euros per day) as compared to another place on the island where they only take 9 euros per day for the same insurance !

The car was nice and clean and the staff was very helpful. A bit of confusion when I returned the vehicle earlier than the original booking time, even though I phoned to pre-arrange it, but that just meant waiting an extra 10 minutes so it wasn't a big deal. Very pleasant surprise that the vehicle was an actual Nissan Note and not a cheap equivalent (Fiat etc)

An easy booking experience. Not my first time using easyrentcars.com but still a good impression of their process.