Staff are fantastic and very understanding. <3

Great customer service

The company arranges the car to be sent to the dealership, making pickup and drop-off very smooth. There's a gas station right next to it.

The car was clean but smelt bad inside

Excellent service, very friendly,

Had a price drop and refund, excellent service

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.