Staff are fantastic and very understanding. <3

The overall service was good, and the vehicle inspection was thorough. Before departure, they reminded me about the type of fuel to use and suggested I double-check the vehicle and take photos as a record.

Very satisfied. The car rental staff were quite patient, and we communicated using translation software without them showing any impatience. When returning the car, there was a small stone chip on the windshield, but we couldn’t confirm if it was caused by us. After discussing with the rental company, no charges were applied. The whole communication process was pleasant. Kudos to the car rental company!

I would have appreciated some documentation upon the car's return that the car was indeed returned in good condition.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.

Very nice staff who explained everything in detail before we took our car. We had requested some extra things for the car and they took care of everything for us. The drop-off service was great.

The website was great in getting our bookings. I had requested additional things for the car and QEEQ ensured that they spoke to the rental car shop to make sure it was available. We also had booked for early morning pick up of car and QEEQ ensured that a car was reserved for us. When asked questions, they replied within hours which was highly appreciated.