Booking excellent. Rental company very bad.

It took over 2 hours from the start of waiting in line to the end of the process, even though there were fewer than 10 customers ahead of me. There were four service counters, but the staff were extremely slow. They moved slowly even when walking or copying documents. Additionally, two of the counters’ staff took a half-hour break to go to the restroom or rest, wasting customers' valuable time. A car rental company should process things quickly since customers who just landed usually have urgent matters to attend to. The efficiency and capability of the service are simply unbelievable.

Forced to buy insurance, very rude attitude

The service speed on-site is fine, but if you deviate from your reservation plan, the staff might overcharge you, and you will need to haggle in person. However, the shuttle bus service at Los Angeles airport is insufficient. We waited over 30 minutes for a shuttle, and it was just a minibus. Other rental companies use larger buses that arrive every 3-5 minutes. I probably won't rent from Advantage or EZ at Los Angeles airport again.

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

You should not facilitate bookings at companies that employ dishonest cheats at the counter.

Like: it was great to have insurance included, gives a piece of mind and safety
Dislike: it was not sparkly clean