car exterior was not sparkling clean.

The car is very new.

Overall service was pretty good. The vehicle inspection and form-filling were quick, and there was no push for in-store insurance.

I rented a Honda City. The picture showed a sedan, but I received a hatchback. I asked the staff about this, and they said the engine model was the same, etc. Since my husband and I could fit our two large suitcases and the space was roomy enough, I didn't pursue it further.

Their office in Phuket is inside of arrival where I can't access so I had to ask security to call the staff to come out that made me waiting for more than 30 min. Also, the office is located at domestic airport that I had to walk there from international to domestic terminal with my luggage.

So far so good.

The counter is at domestic terminal, a bit inconvenient to pick up the car if you arrived at international terminal.

Excellent service, 5 stars given!