Excellent customer service

Very good service, must avail

Not the car I booked but suitable alternative. Clean car and good condition. They did take an extra RM 100 deposit which was not expected but this was returned. Lots of scratches and cosmetic damage on the car before handover not all of which were on the handover form. Needed to spend time going through them and filming them as not fully documented on the form and it would be easy for Samavest to say these were caused by me

Good system and good response However, the price drop monitor - not sure if this is a true reflection of a price drop and re booking

The car met the general expectations of the user. The customer service was helpful. The pick-up and drop-off of vehicle was smooth and easy.

Easyrentcars.com as a whole provided booking method and options that are user-friendly. Easy to select the location and vehicles as well as easy to book the rental cars.

While picking up the car, it is easy to identify the staff on the counter, however, when dropping off the car, the staff was wearing a normal T-shirt. It was hard to know that person is representing Samavest.

Please restrict the number of words per question.

Like: Communication was good!
Dislike: Fuel wasn’t full when picking up car