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Horrible Customer Service - Scam

Reviewed: Fri, Nov 10, 2023
About Icerental 4x4: 7.0 /10
The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.
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Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We apologize for any confusion caused by your purchase of insurance at the counter. It appears that you had already purchased AXA insurance through our website, so there was no need for duplicate coverage at the counter. To avoid any unnecessary costs, we kindly ask you to present the AXA insurance letter when picking up the car, to decline any additional protection. If you require any further assistance, please contact us.
Medium SUV | Dacia Duster or similar

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

Vic Ezekiel

View more >
Reviewed: Wed, Feb 19, 2025
About Icerental 4x4: 10.0 /10
The local car rental company I used was quite good.
About QEEQ: 10.0 /10

Juliet Wyclif(fe)

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Reviewed: Wed, Oct 9, 2024
About Icerental 4x4: 10.0 /10
Some people say this company is not good, but I think it's quite decent. They did a quick inspection, mainly checking if the car doors were damaged by wind, which seems to be a frequent issue. After that, just handing over the keys and the process was done quickly.
About QEEQ: 10.0 /10

Rudolf Sophia

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Reviewed: Mon, Sep 30, 2024
About Icerental 4x4: 10.0 /10
Highly satisfied
About QEEQ: 10.0 /10

Marlon William

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Reviewed: Mon, Sep 2, 2024
About Icerental 4x4: 8.0 /10
Overall fine. They might recommend insurance, but it's generally not necessary for summer car rentals in Iceland.
About QEEQ: 10.0 /10

E.Jaap

View more >
Economy | Hyundai i20 or similar
Reviewed: Sat, Oct 8, 2022
About Icerental 4x4: 9.0 /10
Staff was friendly a nd helpful No major issues
About QEEQ: 8.0 /10
the biggest issue I had is the confusion over the requirement for over-sees driver permit...the translation of my US license. I was told I needed it during booking. I panicked cause I didn't get it. Then it was never brought up when we picked up our car. ?

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