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Search for Icerental 4x4 Car Rentals in Keflavik

Horrible Customer Service - Scam

Reviewed: Fri, Nov 10, 2023
About Icerental 4x4: 7.0 /10
The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.
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Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We apologize for any confusion caused by your purchase of insurance at the counter. It appears that you had already purchased AXA insurance through our website, so there was no need for duplicate coverage at the counter. To avoid any unnecessary costs, we kindly ask you to present the AXA insurance letter when picking up the car, to decline any additional protection. If you require any further assistance, please contact us.
Dacia Duster image
Icerental 4x4
Keflavik International Airport(KEF)
Keflavik
Iceland
Medium SUV | Dacia Duster or similar

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

Hannah Laurie

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Icerental 4x4
Keflavik International Airport(KEF)
Reykjavik
Iceland
Reviewed: Wed, Feb 12, 2025
About Icerental 4x4: 10.0 /10
Overall, it's pretty good. Although the car has clocked over 100,000 kilometers, it performed excellently during the trip in Iceland and was quite easy to drive.
About QEEQ: 10.0 /10

Cornelius Webb

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Icerental 4x4
Keflavik International Airport(KEF)
Reykjavik
Iceland
Reviewed: Tue, Sep 10, 2024
About Icerental 4x4: 8.0 /10
When returning the car, they claimed the car door was scratched by a tree branch. I didn't take any photos during pickup, so I had no choice but to accept the blame.
About QEEQ: 10.0 /10

Jerry Lucas

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Icerental 4x4
Keflavik International Airport(KEF)
Reykjavik
Iceland
Reviewed: Sat, Aug 3, 2024
About Icerental 4x4: 10.0 /10
Quite satisfied.
About QEEQ: 10.0 /10

View more >
Small SUV | Dacia Duster or similar
Icerental 4x4
Keflavik International Airport(KEF)
Reykjavik
Iceland
Reviewed: Thu, Jan 2, 2025
“Good Car Rental with helpful staff”
About Icerental 4x4: 10.0 /10
Everything was fine, except that despite having ordered as full of an insurance as was available on the website I had to get a separate insurance at the car rental place which increased the price somewhat. This intransparency was not very nice.
About QEEQ: 8.0 /10

Diana Bert

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Icerental 4x4
Keflavik International Airport(KEF)
Keflavik
Iceland
Reviewed: Fri, Jun 28, 2024
About Icerental 4x4: 8.0 /10
The service was alright, and the car was fine too. However, during peak seasons, it seems like there aren't enough staff at the counter, so both picking up and dropping off the car take time. Additionally, because it's a bit far from the airport, waiting for their shuttle also takes time.
About QEEQ: 10.0 /10

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