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Search for Icerental 4x4 Car Rentals in Keflavik

Horrible Customer Service - Scam

Reviewed: Fri, Nov 10, 2023
About Icerental 4x4: 7.0 /10
The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.
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Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We apologize for any confusion caused by your purchase of insurance at the counter. It appears that you had already purchased AXA insurance through our website, so there was no need for duplicate coverage at the counter. To avoid any unnecessary costs, we kindly ask you to present the AXA insurance letter when picking up the car, to decline any additional protection. If you require any further assistance, please contact us.
Dacia Duster image
Icerental 4x4
Keflavik International Airport(KEF)
Keflavik
Iceland
Medium SUV | Dacia Duster or similar

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

Salome Wheeler

View more >
Icerental 4x4
Keflavik International Airport(KEF)
Reykjavik
Iceland
Reviewed: Tue, Dec 10, 2024
About Icerental 4x4: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Vivian Crichton

View more >
Icerental 4x4
Keflavik International Airport(KEF)
Reykjavik
Iceland
Reviewed: Mon, Oct 14, 2024
About Icerental 4x4: 10.0 /10
The company arranges the car to be sent to the dealership, making pickup and drop-off very smooth. There's a gas station right next to it.
About QEEQ: 10.0 /10

Julian Holt

View more >
Icerental 4x4
Keflavik International Airport(KEF)
Reykjavik
Iceland
Reviewed: Mon, Feb 19, 2024
About Icerental 4x4: 8.0 /10
It's okay
About QEEQ: 8.0 /10

S.Sen

View more >
Small SUV | Suzuki Vitara or similar
Icerental 4x4
Keflavik International Airport(KEF)
Keflavik
Iceland
Reviewed: Mon, Aug 15, 2022
About Icerental 4x4: 9.0 /10
Very nice staff who explained everything in detail before we took our car. We had requested some extra things for the car and they took care of everything for us. The drop-off service was great.
About QEEQ: 10.0 /10
The website was great in getting our bookings. I had requested additional things for the car and QEEQ ensured that they spoke to the rental car shop to make sure it was available. We also had booked for early morning pick up of car and QEEQ ensured that a car was reserved for us. When asked questions, they replied within hours which was highly appreciated.

Matt

View more >
Compact SUV | Toyota RAV4 or similar
Icerental 4x4
Keflavik International Airport(KEF)
Keflavik
Iceland
Reviewed: Tue, Jun 28, 2022
“Good search engine, excellent rental company”
About Icerental 4x4: 9.0 /10
Great service, friendly team.
About QEEQ: 8.0 /10
Better coordination between QEEQ and IceRental 4x4 so that pick up information is consistent, with instructions that are followed by everyone, to make the process clear to the customer. This also saves time for QEEQ and IceRental 4x4

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