The staff service was pretty good overall. However, there were a few minor issues that caused some inconvenience. At Fukuoka Airport, I had to make a phone call, but there were major issues with the front desk phone line—calls couldn't connect properly, and even when connected, voices couldn't be heard. It took half an hour to successfully make the call. Additionally, I had to take a shuttle van to the rental store. Another dissatisfaction was that the actual rented vehicle was completely different from the one shown in the photo. Due to time constraints, I had no choice but to settle for it.

Very satisfied

Overcharging, unclear billing details, customer service knows nothing.

I don't know why ask me to comment on Eurocar as i pick the car from times rental. Anyway the Japanese staff were excellent in everything. Service, car, information. I give 5 star for it and will definitely use this company again!

Like: CAR CONDITION WAS GOOD. VERY CLEAN.
Dislike: NAVIGATION MANUAL WAS JAPANESE. AND NOBODY EXPLAINED HOW TO USE. HARD TO COMMUNICATE WITH STAFF. THEY DON'T SPEAK ENGLISH.