LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

S.Campos Soares

Portugal

14-day rental

Small SUV | Renault Captur or similar

Reviewed: Sun, Jan 7, 2024

“great experience”

About SURPRICE RENT A CAR: 10.0 /10

very good service, car, price, location, friendliness!

About QEEQ: 10.0 /10

J.Relvas

Portugal

3-day rental

Economy | Toyota Yaris or similar

Reviewed: Wed, Oct 16, 2019

“Easy and good rental service”

About SURPRICE RENT A CAR: 9.3 /10

Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.

About QEEQ: 10.0 /10

Price drop is good but only looks to its own booking. Ended up cancelling initial booking and rebook another one from scratch for half the initial price (different company from initial booking, same car size). Easy to book and cancel it (still haven't checked if funds were returned though since takes a few days)

R.Araujo

Portugal

14-day rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Mon, Sep 9, 2019

“Not Bad”

About SURPRICE RENT A CAR: 7.0 /10

The car was good. After being driven to pick up location. It took 4 hours to get the car. This is unacceptable it was 32 C outside, not a place to sit down or a place to get a bottle of water

Portugal

3-day rental

Economy | Toyota Yaris or similar

Reviewed: Thu, Jul 11, 2019

About SURPRICE RENT A CAR: 5.7 /10

The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time

About QEEQ: 8.0 /10

Portugal

3-day rental

Mini | Fiat 500 or similar

Reviewed: Fri, Jun 21, 2019

“I get other car then I requested (Fiat Panda instead of Fiat 500)”

About SURPRICE RENT A CAR: 8.0 /10

I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.

LISBON - SURPRICE RENT A CAR is a SCAM

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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