The service was excellent, no upselling or hidden charges. When returning the car, because the shuttle bus was about to leave, the staff even helped drive the car to the lot. Nice!

The car had a few electrical issues. It would show hazard lights when going over a bump. Sometimes it would start but not want to go anywhere. When driving in the middle of a lane it would try to pull the car over closer to the line. East Coast have been informed of this. The Haval is has uncomfortable driver seating. The headrest angles in too far and gives the driver a sore neck. Not sure we would rent one again.

Not realising you are overseas, I was charged an extra fee. If I had known that I would have used a different credit card. I am not sure it worked out any cheaper than hiring direct through supplier here in Australia.

The car rental process was very convenient.

The process is relatively slow.

The pick up time was good as we got in first but I seen others waiting and I wouldn’t have liked that at all