The first car we received had an issue with one tire, the pressure was too low. The rental office staff arrived only at 8:30 AM. At the car exchange location, the staff also arrived late, at 8:10 AM. After returning the car, we couldn't wait for the staff to arrange transportation to the airport.

The service was very good, and the efficiency was quite high. However, after making the payment on the QEEQ platform, an additional 300 euros was charged on-site. The reasons given were: switching to an automatic transmission, cross-border fees, and highway service fees. Additionally, the car's performance on highways was relatively weak, with a noisy engine and slow acceleration. The car was relatively new, having been driven 15,000 kilometers at the time of pickup. It was previously mentioned that the car would be a Corolla Touring, but the actual car provided was a Suzuki Swace (though it is said these two models are almost identical).

Satisfied

Excellent

Good.