Satisfactory

I was forced to buy additional insurance without my knowledge, and over 200 euros were charged to my credit card without reason. Awful service! I didn't even get the Volvo I booked.

When we got to the pickup desk we were told that the car type we booked was not available and were offered a Fiat 500 as a substitute which was no good as I needed space for my wheelchair which is why we had booked the car type in the first place we were charged additionally for a Dacia Duster.

We were upgraded by chance which was great and meant we had a satnav built in. Staff were extremely friendly at Lille Europe and didn't push for us to take their insurance as we had our own. Car in great condition and very helpful staff.

Like: excellent vehicle, superb value. would have cost 2-3 times more on any other site!
Dislike: as a chinese site, they had incomplete and incorrect details for the pick up point. it took a full day of calls,searching and queries to actually find the location for pick up. the address was a train track number (in french). location city itself was wrong. nothing could be worse and had we not started one day ahead of the pick up date, it would have destroyed xmas holiday plans.