The wait time was a bit long, but the staff's explanations were thorough. The process was simple and convenient. The price differed somewhat from the online quotes in our country, mainly due to insurance.

Very inconsistent customer service. Processes are very confusing - almost got overcharged. Waiting time is very long at pick up.

The picking up process was terrible. One staff member and at least 6 people was waiting in front of me for their car. The staff member propose many insurance saying that I'm not covered in CA. Not invent true. She told me that it was almost impossible to drive in the bay area in SF without a fast track device. I didn't go through any toll in my entire 2500miles in california. I remembered that fox serviced in SFO was bad, but not like this. The return in SAN was easy and I had a flat tire in SAN and the service was very good and helpful!

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

Waited for a while during renting process. The biggest issue was that there was no indication at reservation time that basic legally required insurance was not included in the rental rate. This was not being transparent on the part of both easyrentcars and Fox rent a car. Hence, I had to pay a lot more during rental for insurance which made this a much more expensive rental than I thought it would be. Very disappointing experience and non transparent rate display during search and reservation time. The cost of extending the reservation by a day was very exorbitant.