Simple and efficient

When returning the car, I was informed that the actual return location was different from the one chosen during booking. Athens city was very congested, and there were many one-way streets. After much hassle, I reached the return location, only to find the fuel gauge was down by 1/8, and was asked to pay for refueling. I have complained to the rental company, but the issue remains unresolved.

The car given was not an Opel but a SEAT León Ecomotive. Even though I can drive a manual minivan in my home country, the manual cars there are quite strange. The car had a burning smell within 1 kilometer. The only replacement car available was a two-door Fiat, which couldn't fit four people. The rental company insisted the car was fine and refused to refund the day's rental fee, resulting in a direct loss of nearly 70 euros.

Pickup was very quick. The car was almost a brand new 208 diesel version. Every small scratch was confirmed (and I took photos myself). The pickup point was quite tight and on a slope, making it a bit difficult to drive out, but that's typical in European city centers. Drove 600 kilometers over 4 days and spent 46 euros on fuel. Returning the car was also quick, and there was no over-the-top inspection for scratches. Although the credit card authorization hasn't been lifted even after 10 days, the return slip says 'car ok', so it's not something to worry about.

Staff is kind and helpful. It took only 5-10min to process.