HERTZ CAR RENTAL REVIEWS

Super satisfied with the whole experience.

The wait in line was really long.

Overall a pretty good experience.

They gave us a really new car with only about 8,000 km on it, no upselling at all, and the return process was super quick.

Great experience overall.

Hertz was great overall, everything went super smoothly.

I booked a specific model, but when I arrived they gave me a Peugeot 4008 instead.

Pretty good overall.

Overall everything was great. The only weird thing was they insisted the driver’s own VISA card had to be used, and wouldn’t accept my friend’s even though we were traveling together as a couple. Pretty rigid policy. Luckily I had a Mongolian VISA card on me, but I still lost some money on the exchange rate. QEEQ’s service was absolutely excellent.

Super satisfied with everything.

Super satisfied with the whole experience.

Pretty good overall.

Really great car rental experience.

I booked a Suburban but they upgraded me to a Yukon with only 160 miles on it—basically a brand‑new car.

Plan in some extra time for pickup at the airport—there were quite a few people collecting cars so we had to queue for a bit.

The staff at the front desk were amazing!

They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…

Pretty satisfied overall. They didn’t try to charge me anything extra at the end—but to be fair, I also returned the car without any scratches or damage.

Got a brand-new Fiat, and both pickup and return were super smooth.