HERTZ CAR RENTAL REVIEWS

Very satisfied

Super professional service.

Really great overall.

Everything was great

Pretty good overall and pretty fast. One of the female staff was really friendly and helpful. The guy was Indian and a bit harder to understand. They told me if I paid an extra 48 yuan for their insurance I wouldn’t have to pay any excess, but I’d already bought the full domestic coverage QEEQ recommended, so I didn’t take it. Returning the car was smooth. I took photos and videos when picking up and dropping off the car, just in case.

Awesome experience – super efficient and really fast, plus it wasn’t crowded at all!

Super convenient from start to finish.

Absolutely perfect.

Really happy with it, the car was practically brand new.

Very satisfied with the overall service.

It was okay overall, the whole process is pretty unmanned and mostly self-service.

Plenty of cars to choose from and the staff were really helpful and friendly.

Absolutely satisfied.

They really push their insurance, and if you don’t take it they’ll put a pretty big hold on your card for the deposit. So when you pick up the car, make sure you’ve got plenty of available balance on your card.

Got a free upgrade to a brand‑new Toyota hybrid SUV with just over 1,000 km on it.

I went ahead and bought full coverage on my own so I wouldn’t have to deal with any disputes if something happened. The insurance ended up costing more than the rental itself, but I guess that’s the price of peace of mind.

Really good experience overall – the car was in great condition and the service was excellent.

Paperwork was processed really fast and the pickup spot was very close by.

Rented a BYD hybrid wagon in Germany this time – solid chassis, smooth acceleration, overall a great drive and ride. Service was generally good too. Little tip for anyone renting: when you pick up the car, make sure you specifically ask the staff for the blue parking permit card!

Fantastic rental experience overall. The pickup line was a bit long, but to make up for the wait they upgraded us to the exact Sienna we wanted instead of a similar Carnival. The car was almost brand new, with only about 8,000 miles on it.