HERTZ CAR RENTAL REVIEWS

Good.

The car rental company provides an efficient and streamlined service.

Satisfied

I'm quite satisfied with everything, it's really convenient.

Hertz just hands you the keys without anyone checking the car condition with you, but they do email you detailed information about any scratches on the vehicle. Returning the car is easy too; you just drop the keys in the designated box at the drop-off location.

Great attitude, everything went smoothly.

When I returned the car, I rushed into the shop and simply said 'Return car please.' The staff immediately realized I was in a hurry to catch a flight. Without any hesitation, they told me not to unload my luggage and directly hopped in the car to drive me to the airport. The car return inspection took less than 10 seconds—fantastic service!

I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.

Car was ideal for our needs and exceeded expectation

no complaints

Extremely satisfied

Amazing experience, they even gave me a free car upgrade!

Extremely satisfied.

Renewing the rental was super quick, and kudos to the customer service team!

Pretty good

Satisfied

Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.

Absolutely great and spot on!

Really good, and no insurance upselling this time.

The line at the airport rental desk was quite long, but picking up the car was easy. I grabbed the keys and walked to the parking lot myself. Returning the car was pretty smooth too—just followed the signs to the designated return area, left the keys inside, and the staff simply let me go. Super convenient! I booked a Ford Focus but ended up with a Renault ARKANA. The car was in great condition, just 18,000km on it, and drove really smoothly. However, the in-car navigation was terrible—either the network was bad or the system itself had issues. The GPS stuck on one spot the whole time but still somehow kept prompting me to make random turns. In the end, I had to rely on my phone’s navigation app.

The queue was quite long, waited for about half an hour, but got all the paperwork done in just 5 minutes. Purchased full insurance from the rental company for peace of mind. Got a spacious Kia, not sure of the model, but very satisfied—it fit three people, four large suitcases, and two small ones perfectly.