The counter staff were very polite. They suggested paid upgrades but didn't push. Their English was good, so communication wasn't an issue.

The service attitude was good.

Car was in a superb condition; sparkling clean. However, the booster seat could have been better cleaned. The address on the rental confirmation were not helpful. The actual pick-up location was just a 10-15 minutes walk from my apartment, but trying to find the location based on addresses given led me to go back and forth on the train. Finally I gave a call and used Google Map to locate its exact location. The address led me to the other end of that very long street. Wasted about an hour just to find the place. Great that the counter staff were friendly enough. Would appreciate a brief explanation regarding the vignette class - what it means and what roads can or cannot be used. It seems I was charged additional for something, but thus far I am unable to find out what is it about.

Well the Invoice given to me by Budget at the time of car pick up was for Euro 48, however they increased the price to Euro 64 at the time of drop off. Kindly refund the difference amount as soon as possible.