The service was good, but returning the car was a bit difficult. You need to pay close attention to the return signs to find the location! We almost missed our return flight because of it! (We had to circle around twice and ask for directions to find it). Also, it was quite difficult to reach the roadside assistance in a foreign country (spent over an hour trying to get help with a flat tire).

Very good

An additional charge of over $100 was added for things like roadside parking, which also requires a fee.

The service is excellent. Many details were carefully considered.

The French think Chinese people are naive and wealthy and try to take advantage of them. Even though I bought insurance when renting the car, the Alamo agent in France, speaking broken English, claimed the insurance only covered scratches but not collisions, and insisted on buying additional insurance for 259 euros. We had no choice but to get help from an English-speaking friend, spending a total of 1.5 hours on three international calls. Eventually, we agreed to a 1650-euro pre-authorization as a repair fee for collisions. Although the card was charged, they still wouldn't give us the car keys, continuing to push the insurance, mentioning collisions and a 1650-euro fee. If we paid over 200 euros upfront, any damage would be covered. Exhausted and starving after standing at the counter for over two hours, my husband and I reluctantly paid 259 euros. Upon returning to our country, we complained, and despite their forced sales, rentalcars.com efficiently refunded the insurance fee, though our friends who rented from other companies did not get their insurance fees back. Future self-driving trips will definitely be booked through rentalcars.com. Although the rental process was unpleasant, the car itself was excellent: very new, with only 6000 kilometers driven. Both the interior and exterior were incredibly clean, and the cabin air was fresh. However, there were some damages, mostly small scratches. The rear bumper was broken and cracked, compromising safety in the event of a rear-end collision. The windshield had a small crack from a stone chip.