Very satisfied

The service was enthusiastic and very good. I booked for 4 AM, and there was staff on duty.

Pretty good. The car model is a bit old, but it's totally sufficient for travel. The rental company didn't make a fuss about our slight delay.

I rented a car from this company. When I picked up the car, they didn't allow me to inspect it before signing. The car had already driven 100,000 kilometers, and the seats and interiors were dirty and worn out. What's worse, the brake pads were dangerously thin, and braking caused a loud screech. The main issue came when I returned the car. Despite driving very carefully and holding a local license, the staff used a flashlight to find a tiny cut on the front left tire and demanded 5000 for it. I argued that if I had caused it, how come there were no other scratches or damages? They insisted it was part of the policy to charge 5000. I suggested that maybe their initial inspection missed it because the cut was so tiny it was barely visible. When they showed the car inspection report from the pickup, it indicated scratches on three of the four tires, except for this one. I didn't buy full insurance, so they insisted on the payment. This appeared either as careless inspection by Thai staff or a deliberate scam since they knew I didn't have full coverage. They deducted the money from my deposit. I refused to accept this unfair charge and demanded compensation.

深夜到着でしたが受付の女性の対応もよくスムーズに車両を受け取ることができました。夜で車の傷の状態など分かりにくかったですが写真を撮っていたので、返却時にチョック漏れで疑われた傷も写真のお陰で難を逃れました。最初の傷のチェックと色々な部位の写真は必ず撮っておいた方が良いでしょう。車両は走行距離はそれなりにあるものでしたが清掃もきちんとされており全体的に快適でした。

初めての利用でしたが金額ごとに設定のある割引クーポンを利用することができ、当初想定より安く利用することができ良かったです。値下げプロテクターも設定しましたが割引クーポンでそれなりに安くなっていたのでヒットしませんでした。とはいえ値下げプロテクターの値段設定によってはヒットして更に少しでも安くなる可能性があるので是非設定すべきだと思います。チャットによる質疑回答もスムーズでした。また利用したいと思います。