Good rental experience.

Very satisfied, both picking up and dropping off the car were quick and smooth. The front desk staff patiently explained the model and insurance options I had booked and asked if I needed to pay for bridge tolls and other essential questions. Besides requesting the bridge toll service, I also opted for zero-deductible insurance. Everything was quick and convenient.
When returning the car, I mentioned to the front desk that I had accidentally scratched it during the rental period. After asking when and where it happened, they just had me sign a form, and that was it. This is the importance of full insurance.

The shuttle driver to pick us up from the airport didn't have our name on his list. After a lot of huffing and puffing, we got on the shuttle and came to the rental company. This could have been avoided.

All good

Fast pickup and smooth registration when collecting. Drop off was hassle free as well. Appreciate the complimentary transport back to the airport.

Competitive and reasonable rental price.

Excellent staff. Very helpful and caring.

We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.