Long wait to get the vehicle, but worth the price!

The reception efficiency is extremely low. There are only three staff, and it takes two hours for one customer to get a car! The female manager stays inside eating and surfing the internet, not coming out to help, which is very annoying. The group of five European and American students before me took over two hours to get their car, and it took me over two hours as well, and I was forced to pay extra.

car drop off directions should be on a printed sheet given at the time of pick up.

Staff busy on return, had to call to confirm return status, since no confirmation sent.

They charged me extra for mileage and a rental fee - how was I supposed to know this ?

Not enough counter staff. They have many costumers and can’t procide sufficient service properly. The pick up takes very long. no after hour drop off, drop off takes very long and is completely unnecessary. Worst car rental experience I’ve ever had.