Great service.

Picking up the car was smooth, but returning it was a bit troublesome. The main issue was the inaccurate navigation to the return location, which didn't lead to the parking lot entrance. This caused us to circle around four times and ask for directions twice before finding the entrance.

The process was quite fast, but nobody took me to the parking lot to inspect the car, and they required me to sign off on the car's condition before giving me the keys.

No need to line up, pickup was immediate. They tried to upsell insurance, but we had already gotten full coverage through QEEQ, so we didn't buy the insurance they recommended. The rental staff didn't provide any introduction to the car and simply handed over the keys.

The staff was very friendly, but they didn't clean the snow off the car in advance when handing it over. The handover was late, and they only did a hasty cleaning later.