Very dissatisfied, long waiting time in line. Insurance was added without the customer's knowledge. The reserved car model from over three months ago was not available, and no explanation was given. Promised to change the car the next day, but that didn't happen. After complaining, they reluctantly arranged the desired car model. But the promised discount was not given, and they claimed there was no written evidence. This company is shameless and I'll never choose them again.

The car had a lot of mileage and didn’t have any new features Good service

Not enough description of the car on the sight

Pick up time in line was way too long

Get more people working in the counter pick up.

All the service providers at the front desk were rude and unprofessional. Such as rolling their eyes, complaining about the customers, not being patient to those with language barriers, testy when you ask questions. When I called the company about a question I was on hold for 30 minutes and no one answered. Also because I rented the car for 26 hours they charged me for 2 FULL DAYS.

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.