Very satisfied

Very satisfied, the staff was a very lovely Thai sister, and her way of speaking was quite funny~

Everything went very smoothly and quickly, and the service was great. We had some issues withdrawing money from the ATM and needed a Thai translator. The Yesaway staff called the bank for us, which was very helpful.

I've been traveling around Thailand for 5 years and rented cars more than 6 times, and this trip was especially disappointing. First: On the 4th day of this 13-day rental, the car wouldn't start due to a battery issue. After calling customer service, we were told roadside assistance would arrive in an hour. Two hours later, no one had arrived. We contacted them again, and they responded that the assistance couldn't find us and went back. How is that possible when it's a 50-minute drive from Phuket Town to Patong? 1. They didn't call my Thai number, Chinese number, or contact me on WeChat. 2. Are they stupid? 3. They probably didn't even leave. 4. They're just lying! After more than 3 hours, the roadside assistance finally arrived on a motorcycle with a power bank! When that didn't work, they called for a tow truck, which took another hour! By the time we got home, it was already late at night, and the four of us, including two elderly and two children, were waiting on the roadside for hours! Two days later, the same problem occurred again, and it took another 3 hours to resolve! I requested a car or battery replacement. They eventually agreed to replace the battery. Finally, someone came to replace the battery, but they brought a larger battery that couldn't be properly fitted, making it unsafe! The next morning at 10 AM, they replaced it with a compatible battery, which then worked fine, but it delayed my schedule and ruined my mood! Second: Regarding the service, the supplier claimed the battery issue was because Chinese renters don't turn off the lights, which is not only discriminatory but also unprofessional. If Zuzuche doesn't take strict action against this company, I'll be the first to delete you!

VERY GOOD customer service. The counter staff were extremely helpful. We had a bit of a trouble finding the drop off location on Google maps and went to the wrong place. The counter staff ran to the place where we stopped the car to help us avoid fine for illegal parking..

It was a good and easy experience. Prices were cheaper than elsewhere, no hidden costs!