Satisfied

The overall service was quite good. The staff at the rental location and those handling car pick-up and return spoke Chinese. Whether picking up or returning the car, the process was convenient and fast. However, there were two issues that negatively affected the rental experience. First, the car was in poor condition, with dozens of scratches and dents, and the air conditioning worked intermittently. Second, there were two Chinese-language rental company markings near the license plate and front windshield, which made it obvious to the police that the car was driven by a Chinese person. As a result, the car was routinely stopped for checks. Without an international driver's license or a Thai driver's license, fines are unavoidable. Additionally, if a traffic accident occurs, the insurance company has grounds to deny coverage. Presenting a translated version of the basic driver's license booklet was ineffective.