FMC is extremely unprofessional. 1. It took seven or eight days to provide the rental agreement after pickup. 2. During vehicle return, they did not arrive at the agreed-upon time. Once at the company, they processed other customers’ returns while ignoring ours, delaying us by over ten minutes. This caused us to arrive at the airport more than 30 minutes late, almost missing our flight! 3. They made various unreasonable claims during the return process, alleging new damages and scratches. When asked to compare with the rental contract and initial vehicle photos, they could not provide any proof. After we presented our own photos, they admitted their mistake. 4. The FMC office is approximately 10 kilometers from the airport. The shuttle ride takes about 15 minutes, not including waiting time.

The process of renting and returning a car at this rental company is relatively smooth.

みんな親切でよかったです。 事務所あての電話が繋がらない事があったので、別の手段が欲しいかも。

比較的安く予約出来たと思う。

The location of pick up was scary! The waiting time for pick up was very long

We originally booked a Mercedes-Benz Vito, but we were given a Ford Transit instead with no option to discuss it. After refueling the car, we also had to add AdBlue, which was very inconvenient. Even after filling up the AdBlue, the car kept falsely alerting that it was low. The entire trip was really unpleasant.