Initially, we went to a small counter on the first floor of the airport where several companies were represented, but there was only one person, so we had to wait in line forever. Later, the desk staff told us that if we were Alamo customers, we could go directly to the car pick-up point to handle everything. At first, we didn’t understand where the pick-up point was and spent a long time searching outside the airport. We even asked a police officer for help, and the officer eventually took me back to the desk to ask the staff members, and that's when we figured it out. On the bright side, we got a very positive impression of Dutch police—thumbs up!

Highly satisfied

Great experience. We realized that our four 24-inch suitcases wouldn't fit in the originally booked car, so they upgraded us to a Volvo for free. It's very fuel-efficient, with Dutch fuel costing €2.33 per liter! Driving was easy and the car, with only 1500 kilometers, was practically new. Hence, no need to buy an eco-friendly certificate when going to Belgium.

Alamo's pre-authorization amount is set very high, but the staff tried to lower the threshold or offer other solutions. Although it took a long time to finally get the car, I am relatively satisfied with the staff's service.