Enterprise Crete - Heraklion Downtown Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Elva Nathaniei

Greece

Reviewed: Sat, May 4, 2019

About Enterprise: 2.0 /10

I paid for the car when I made the reservation. However, when I arrived at the store, I was shocked to be given a Fiat. I asked why it wasn't a Toyota, and the staff said 'Toyota or similar.' But I couldn't understand how a Fiat is similar to a Toyota Corolla. Not only that, the Fiat was an automatic model I had never seen before. When I said I couldn't operate it, the staff said it was the only option. I insisted that I couldn't drive it and it would be dangerous. Only then did they make a call and gave me a small Suzuki, an old model but better than the Fiat. I feel this company is dishonest and discriminates against Chinese people, as the two white customers behind me got Nissans. I suggest that the rental platform does not cooperate with this company.

About QEEQ: 10.0 /10

Enterprise

heraklion

Greece

1 days rental

Relevant Reviews on Enterprise in Greece

Orville Trevelyan

Greece

1 days rental

Reviewed: Sun, Oct 27, 2024

About Enterprise: 10.0 /10

The pick-up manager was excellent, patiently explaining all the details of picking up, using, and returning the car without any tricks.

About QEEQ: 10.0 /10

Linda Nancy

Greece

1 days rental

Enterprise

Athens

Greece

Reviewed: Tue, May 14, 2019

About Enterprise: 8.0 /10

Unable to use cards with UnionPay logo as a deposit, regardless of the presence of Mastercard or Visa logos. This was very inconvenient and forced me to buy insurance for an additional 1000 yuan since I couldn't put down a deposit. Booked a BMW 1 Series but was given a Volvo V40. The car looked good, but it broke down, so we had to switch to a Skoda Octavia. The car was larger but not comfortable and downgraded. After communication, we changed to a Mini the next day. The car was very new this time but it wasted a day running around.

Burton Brook

Greece

1 days rental

Reviewed: Mon, Jul 14, 2014

About Enterprise: 10.0 /10

The process of picking up and returning the car was very smooth. The car was nearly new, with only 700 kilometers on it. Everything was perfect.

About QEEQ: 10.0 /10

Greece

1 days rental

Compact | BMW 1 Series or similar

Enterprise

Corfu

Greece

Reviewed: Tue, Sep 10, 2019

About Enterprise: 6.0 /10

I am a fan of Enterprise but this time they let me down. The BMW was very old and with plenty of damages, dirty, the tank was only half-full (I specifically booked a full-to-full) and the baby seat was not installed. The lady by check-in counter just didn't care and literally walked away with the damages form when we were inspecting the car and I had to video the car as not all damages were marked on the form. Really horrible experience. This is not what I came to expect from Enterprise.

About QEEQ: 10.0 /10