ENTERPRISE CAR RENTAL REVIEWS

The wait in line was pretty reasonable.

Super satisfied with the whole experience.

The rental staff were really friendly, super professional, and genuinely helpful.

Super friendly and welcoming

Very satisfied, super efficient.

The car was great – basically brand new and really powerful. It even felt like there was some steering assist when turning, automatically adjusting a bit so it was easier to handle. I realized the insurance I bought didn’t really cover damage. The guy at the rental counter said if you don’t buy the extra coverage, any damage could cost you over £1,000, but with it you only pay £100 per incident. I ended up adding that on the spot, around £18 per day.

Overall everything was great, it’s just that the queue took way too long.

Front desk service was decent. We’d booked the car for 11:30 pm, but even though we got to the branch at 11:10, they still wouldn’t let us pick it up early. The paperwork was quick and easy, but the pickup spot is a bit confusing—you have to walk out of the terminal, cross the road to the parking building, and the signs there aren’t very clear.

Really thoughtful service and super easy to communicate with.

Pickup was really easy and drop-off went smoothly too.

The whole rental process was really quick and smooth.

The store manager was really friendly and genuinely tried to help us sort everything out, and they were incredibly patient the whole time.

Pickup and return were really smooth, and the staff were great.

Super good overall.

When I picked up the car, the staff proactively helped me set up CarPlay, which was super convenient.

The wait in line was a bit long, but everything else was fine.

Hardly any waiting at all

Service was great.

Processing was really efficient, and the counter could handle magnetic stripe credit cards. The downside is that for cross-border rentals they force you to buy their own insurance and won’t accept the policy you bought in advance from QEEQ, which makes the process a bit cumbersome. Overall though, the staff were professional, everything was clearly explained, and there were no hidden charges.