Pretty good, the pickup process was fast. However, the car had a lot of scratches and dents already. It's necessary to inspect carefully and point out each one to the staff and take photos, which is quite troublesome. The staff were busy and didn't have time to photograph all the scratches, so you have to record them yourself.

Language barrier! Forced to buy insurance, why didn't the rental company notify me in advance? Then they didn't help when I had to go back to cancel it, who is responsible for the inconvenience caused! I will never use this rental app again.

Small company, average service. Since I didn’t buy the car rental company’s insurance, a deposit of 1000 AUD was required, which was quite a bit of a rip-off. I recommend buying full insurance at the store with this company, it's even cheaper.

The car need to be service as mileage overdue as stated in the service sticker. The wheel alignment are totally out of order, hard to control the car whole journey.

The serviceman at the counter insisted I needed an international drivers license even when it specifically said on East Coasts website that I didn’t. Only after showing him this of their own (!) website did he grudgingly agree.