Poor, very long queue.

1. Long waiting time in line, and less than half the counters were open during working hours. 2. The staff is not very patient with people who are not fluent in English.

Forced to buy insurance, very rude attitude

The line for picking up the car was way too long. I had an appointment to pick up the car at 9:40 PM, but I didn't get it until 1 AM, wasting an entire day's rental fee. The airport shuttle is also very scarce compared to other rental companies that have shuttles every 10 minutes. We waited for an hour before one came.

Great customer service