When returning the car, the staff mistakenly identified pre-existing minor defects on the old car as scratches. The issue was resolved after the store manager inspected the vehicle and withdrew the claims.

Average service with pressuring customers. They did not acknowledge the insurance bought on the rental platform, causing us to spend an extra 200 euros on insurance. They mentioned it was optional, but in case of an incident, even with other insurance, they would still charge us.

Too many pitfalls! Frequent charges for minor scratches without any notification! I had to disable my credit card's international payment feature!

The service attitude at the Salzburg store when picking up the car was great. A handsome guy handled our transaction. We originally booked a Mercedes A-Class but were upgraded to a BMW 420, which was a pleasant surprise. Later, when discussing insurance matters, he was relatively patient. However, when we called the store to report a scratch during the rental period, the guy who answered was very impatient and hung up after a couple of sentences. Deducting one star for that.

Always use QEEQ, very satisfied