No need to queue, not many people

Miss Hong's service was very thoughtful, and she spoke fluent Mandarin, making communication very pleasant. On non-busy days, there was no need to queue.

Convenient

The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.

The staff were friendly and helpful and we stumbled along successful with our language issues! Easy pick up and returned in the eve on Sunday- they were still open! Very easy.

Very pleased with Easyrentcars. Will use again for sure!