This was the nastiest car I have ever rented

The car was dirty, maintenance light was on, but had no problems with the vehicle

Filthy car. No windshield wiper fluid. No pick up instructions. Nearly impossible to find the rental office.

There was much wrong with this car! The suspension was shot, the alignment was off and the transmission, at the minimum needs to be rebuilt. The car was supposed to be a non-smoking car and it was clearly smoked in. The weather stripping on the car was in seated in many places and it rattled over ever bump. This car should not be on the road!

The address we were given to pick up the car was the wrong address. It took us over an hour to find the correct shuttle to pick up our rental car. We had several shuttles pass us by without even stopping. When we dropped off the vehicle, the owner insisted that we had damaged the car in two tiny little spots and demanded we file an insurance claim. I really think he just wanted insurance money and that the damage was on the car before we ever drove it. The damage was so small and minor that I never would have even noticed it.

Please vet the Car Rental Agency before putting on the website. The Car Rental Agency that I ended with had no idea about my reservation, were clueless about the pick-up location. One of the Allstates customer reps suggested me to take the airport shuttle to La Quinta Hotel and then take an Uber to reach the Pick-up Location. Completely disgusted and disappointed. Won't be using this agency and website ever again.