Overall OK

We were met very quickly at the airport and were able to pick up our car within only ten minutes. The service was efficient, polite and far exceeded expectations. The staff adapted to our needs with no hassle and we are really grateful for such amazing service at such a good price. Overall this was amazing value.

Helpful to have the chat option. Easy booking and no issues.

I did not receive the car because the company refused to accept my international driving licence whereas other companies had no problems with it. Besides, company has no counter in the terminal and I had to wait for more than an hour after agreed pick-up time before a company representative arrived at the airport. As a result, I was over 2 hours late for my business meeting because I had to search for another car and wait for it to be prepared.

I had a terrible experience with the company since the beginning. I could not collect the car on the scheduled day. Even though I had informed on a chat, I would be arriving around midnight nobody was waiting. I tried to call for almost 30 minutes without any success then I start a chat with Easy Rent Cars and after while I was informed that the car wouldn't be delivered on that day. Because the company was closed and they weren't waiting to deliver the car. Because I had to get an Uber and pay €30 to got the hotel that was far from the airport. The car didn't have the full tank of fuel it just had 1/8 of fuel what is inconvenient for the car return. The car return was the worst experience. The person didn't Return the car, was a terrible experience where I stop the car in a place and the person took while to start to check the car and she didn't say anything about I shouldn't have parked in that place I had parked the car. She took 15 minutes complaining because of the car wasn't clean but I collect the car dirt and with low fuel. Then after show pictures, she understood that I had collected the car dirt. Then the weirdest thing happened a door hit the car and doing a small scratch smaller than 5 millimetres in the bumper of the car, but she never said I wasn't parked in the correct place to return the car she got stuck with the cleaning of the car and not with the correct parked place. Because of this issue I had to pay extra €180. She refused to give the receipt at the same time and I don't even know her name in case I need it to get a receipt.

I had a good experience, even though I had the worse rental experience in my entire life EasyRentCars tried to solve my problems.

Hire price was very cheap and the condition of the vehicle was surprisingly good, tried to up-sell a few products. However make sure to take out some insurance beforehand as they're guaranteed to find something wrong on return as I got stung with a €450 charge.