Everything went smoothly. There was no upselling of insurance, and although the car wasn't returned with a full tank, the fuel fee was settled on the spot. Now I'm just waiting for my deposit to be refunded.
“Unexpected Charges and Upselling at a Car Rental”
About GREEN MOTION:7.0/10
The vehicle was in good condition, but it lacked the manual transmission I wanted. They also tried to upsell me on insurance I didn't need. When I declined, they increased my security deposit to €4,000. Additionally, they tried to charge me an extra fee for cleaning the car: €30 at pickup or €40 at drop-off.
Unlike what some people said, they didn't insist on you purchasing additional full coverage insurance during car pickup, which might vary depending on the person. Overall, the pickup experience was good, but they replaced the Ford Focus with a Chery, which has notably higher fuel consumption. Also, the fuel tank specifies 95-octane gasoline, but it actually requires 98-octane.
Overall, I'm quite satisfied. The car was in great condition, but it came with an empty tank, which was a hassle as I had to find a gas station right after picking it up. Plus, when returning the car, it's hard to use up all the fuel, so renters tend to lose out a bit. It would be better if they provided the car with a full tank and required it to be returned full.
The pick-up and drop-off process was very efficient and on time. The customer service was professional and conducted a thorough vehicle inspection with photos. The airport pick-up and drop-off service was quite convenient.
Overall it's acceptable, though we were very prepared in advance. We took comprehensive photos of the car, so there were no disputes afterward. Reminder to everyone: make sure to take photos of the car from all angles when picking it up and upload them to QEEQ just in case. We just dropped off the car and are currently waiting for the security deposit to be refunded to our credit card, hoping everything goes smoothly.
The rental company is very professional, and their service is enthusiastic. The car rented is either of the same class or slightly higher, and all vehicles come with navigation systems.
However, the return inspection is extremely thorough, using lights to carefully check for any potential damage. If you don't purchase insurance beforehand, buying it directly at the store will only cost an additional 100-plus pounds.
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