Not brilliant. I'll book elsewhere next time. The overall score does not tell the full story.

It took over half an hour waiting in the rain for someone to pick us up. When someone finally showed up it was to drop someone off and they had no idea we where waiting.

We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.

i didn't like the fact that they tried to sell me additional insurance , although I told them that I bought insurance from Easyrent during my booking. They said this is not their insurance and requires a lot of paper work if anything happens.

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

Like: At 12Am midnight, Mark,Arek and Joe were very friendly in dealing with my request. Note my flight was delayed by 2 hrs. They helped me to select, understand the car, loading luggage and provided comfort.
Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.