My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.

I booked Kia Morning but was given Chervolet Spark instead. The car is not new with many scratches and tyres thread almost worn out. I requested to switch car but was told that no other car available. However, I can clearly see two Kia Morning available at the car park lot that day. I also noticed that the Chervolet Spark fuel consumption was higher as compared to Kia Morning. I was charged additional KRW10,000 for late returning the car for 40 minutes. Besides that, the GPS provided were outdated and difficult to use.

Easy and simple car booking process. I hope other user reviews and comments will be shown at the website rather than just ratings score.

The lady boss and the guy who served me was friendly and helpful. Both speaks English, that's a plus point. No hard selling, no hassle. Only problem is that those LPG cars have smaller boot space. Even I had a hard time squeezing my 2 luggage in the boot.

Platform easy to use. Straight forward.

1. Given a car different from one I booked. 2. The car had empty fuel tank, with red warning light. 3. When questioned why empty tank, I was given a foolish verbal explanation by a man (a manager, I think, who is not a local Korean) that there is restriction by the Korean authorities in filling up rental cars. This is really insulting my intelligence, to say the least), just to find an excuse. 4. A requested for the car I booked weeks ago, with full fuel, but was told I need to wait for the car to be available when returned by user.!! 5. Finally after arguing, I was offered a bigger car, not of my choice, with slightly more than a quarter tank. 6. With no choice, I took this car which was difficult for me to drive, and costs me much more in fuel cost. 7. All in all, I had an unpleasant experience upon arrival at Tamra, and it ruined the start of my holiday in Jeju to some extent.