Very convenient, the procedure is quite simple. It takes about 10 minutes to rent or return a car.

The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.

The process of collecting and returning the car is smooth and easy. A minor point to add - they should inform customer that the counter is located at Domestic Terminal, especially for those arriving via International flights.

Friendly staff. easy to find pick up location and drop off. Superb service.

User-friendly, easy to navigate site.

Counter staff were not sure of the insurance cover chosen by the customer, this occurred with myself and the customer being served next to me.