The pick-up address was incorrect, and the location found on Google Maps was not accurate. It was very difficult to get through on the phone, and when I finally did, the receptionist's English was not very good and was not clear. The process was quite slow, taking almost an hour to get the car. They also didn't mention that you need to call before returning the car. Overall, it was still a great value.

The pickup process was smooth, and the staff were very professional.

Satisfied

Shouldn’t request any docs or email at the counter. Every thing should be paperless and electronic. And shotten time to pick up vehicle.

Work with budget for paperless to pick up vehicle will be great.

It was a nice experience. Thanks to Budget car rental company to upgrade me to a SUV.