We didn't have to wait much when renting the car; even though our English was not great, communication was slow but the lady who attended to us was very patient and nice.

When we arrived at the store, they told us to go to Europcar, saying it was one company. They didn't have a pickup truck and then claimed there were no four-seaters, even though the website clearly stated there were four-seaters available. Eventually, they downgraded us to a Toyota Avanza wagon. Nothing was reliable, and their partner was quirky.

The whole process of collection and drop off was handled efficiently and very politely by excellent staff. The car was in very good condition. It was a good experience throughout.

Good , our diamond membership gave us an upgrade which we took advantage of. Will use again.

Easy procedure

Very friendly way to book car with good price

No queue and the counter staff was very good. I also noted that the documentation seemed much reduced with fewer things to sign!