Great rental experience!

The price shown on online booking was different from the counter.

none

We had to wait in line for over an hour. The man who helped us wasted lots of our time, made us feel bad for not buying their gas, wouldn't believe me when I told him we had insurance already. Made me call my insurance guy but then wouldn't talk to him to confirm my insurance. Pushed and pushed us to buy their insurance, even though I already had my own.

I've made a payment far above the amount already agreed.

FOX RENT A CAR - at counter experience was poor. The person didn't fully explain the fuel fill-up with them properly but instead decided to charge for the entire tank when we only used 1/2 the tank.

the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.