Everything was good except the need for someone to pick us up at the airport arrival terminal.

Very good

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

Prompt pick-up and drop-off, quick vehicle collection, good service

Easy to find staff at the airport. Pick-up and drop-off are very fast. I reserved honda fit car but Times upgrades car to toyota premio with same price.

Friendly UI. Offer the good price and discount.