Overall, the service provided by QEEQ was quite prompt and satisfactory. However, the service from the actual rental company, Europcar, was rather passive. They didn’t confirm any scratches during pickup, and during drop-off, they claimed the car had been scratched by us. Fortunately, we had recorded everything on video; otherwise, we would have had to pay for the damages.

Professional and efficient

Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.

The service is very considerate and the process is very user-friendly.

Even though only one person was in line ahead, it took a long time to get to me