When returning the car at the UDX Center in Tokyo, there was a young man with glasses who, despite the language barrier, was very enthusiastic and helped coordinate everything for us. Due to the typhoon, the Narita Airport office provided a shuttle bus that took us back to the departure level.

Good location, easy to find, no need to queue, staff have excellent attitudes

No one at the rental company speaks Chinese or English, making communication extremely difficult. We relied entirely on phone translation and guesswork. The prepared driver's license and international driving permit couldn't be used. After half a day of communication, we still didn't understand each other. Fortunately, a lady who speaks Chinese at the mobile card service helped us by calling for inquiries. There is an agency in Saga City that can translate driver's licenses in just half an hour. We took a taxi immediately, and by 3 PM we got the translation document. But we had to wait until 5 PM to pick up the car at Nissan in Saga, which was frustrating.

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Good

Lack of communication between staff. There is no relevant record for the change of car. The instructions for picking up the car are not the same as when returning the car.

Really good price