nice new clean car. everything went smoothly

Only informed upon arrival that there was no baby seat. Both pickup and dropoff were inconvenient and disorganized.

Just for a small scratch, they deducted an 8000 THB deposit, clearly taking advantage of Chinese customers.

Very convenient, the procedure is quite simple. It takes about 10 minutes to rent or return a car.

Counters were inside the domestic terminal arrival hall. We arrived from the international terminal, had to drag our luggage to the next terminal, and because airport security didn't allow us in through the domestic arrival entrance, had to then go up to the departure entrance, pass airport security scanning, take the lift down to the arrival hall. This was really inconvenient. On returning the car, it was another round of walking all the way to the international departure hall.

The process of collecting and returning the car is smooth and easy. A minor point to add - they should inform customer that the counter is located at Domestic Terminal, especially for those arriving via International flights.