Routes Ottawa Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Erin Cissie

Canada

Reviewed: Fri, Oct 4, 2019

About Routes: 8.0 /10

Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

About QEEQ: 10.0 /10

1 days rental

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K.D.

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, Aug 14, 2019

“Great rental for a good price!”

About Routes: 9.3 /10

Counter staff were helpful - no wait time aside from signing documents. Shuttle driver was very friendly and funny. Car was in great condition and clean.

About QEEQ: 8.0 /10

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, May 1, 2019

“Wonderful! Expressive! I would use it over any other company.”

About Routes: 9.0 /10

Staff is great! Price is great! Cars are great! Just need to be a little more thorough in cleaning the cars. It was also awkward to get the car with 5/8 of gas and then have to bring it back to that amount upon return. Getting it full and returning it full is an easier/smoother process.

About QEEQ: 8.0 /10

C.L.

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, Apr 16, 2019

“Perfect”

About Routes: 10.0 /10

My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous

About QEEQ: 10.0 /10

Easy to use and great pricing. I will definitely use them again and recommend them to my friends

C.Loo

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Tue, Sep 11, 2018

“Best price that did not disapoint”

About Routes: 9.8 /10

Like: good price, efficient.
Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?

J.Gallinger

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, Aug 1, 2018

“Great value”

About Routes: 9.2 /10

Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience.
Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.

Relevant Reviews on Routes Ottawa Airport

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