HAWK rental company has a great location, right behind Kuala Lumpur International Airport terminal, making transportation convenient. The staff are very patient and polite, and they can carefully explain the rental terms and important notes for using the car.

The store is on the LG floor of WISMA UOA, and it's fairly easy to find. I picked up the car an hour early without any extra charges. The service was excellent.

Okay

Easy process

Very nice staff, helpful, kind, and easy to work with.

easy to book

Like: Car was in good condition; reasonable price; emergency repair and replacement service clearly stated under the terms and conditions provided peace of mind.
Dislike: inefficient staffs - for pick-up, we called them before arrival at the office, yet documents were totally unprepared, no staffs in the office, we waited for more than 30 minutes for the staffs to come to the office and for the documents to be prepared.