No problem

I notified them a day in advance that I would be late returning the car by a few hours. I rented a car for 120 yuan per day but ended up paying over 400 yuan extra. I cleaned the car thoroughly before returning it, but the staff insisted there was a smoke smell and charged me an extra 5,000 baht, which is over 1,000 yuan. Very dissatisfied. None of us smoked in the car, and I didn't smell anything.

Good service, very satisfactory!

Good service and helpful staff.

Easy to use.

There's no Thrifty counter at the airport, but Hertz counter arranged everything. They didn't have booking number in their record. We showed them the printed email, but it seemed like they couldn't find it in their system, so they kept calling us 3 times to send them the confirmation email.