Convenient, simple pick-up and drop-off process, good service.

The company is too small and lacks resources, but their service is good. Very enthusiastic.

Incorrect information about airport meetup location. Had to call twice Pickup took 20-30’ longer than usual Everything else was impeccable and value for money was certainly outstanding

Would use again

it was not the requested car, clutch worn out, the interior was badly damaged

None

We were upgraded to a larger car. It was dark so we could not check the bodywork with confidence, so checked it the next day in daylight and found minor dents from previous users. I photographed them and sent them to Surprice who replied promptly with thanks and confirmation that we would not be affected. Upon return, staff were gushingly helpful and pleasant. A positive contribution to the holiday experience.