The rental company staff were very friendly. They couldn't find my reservation from QEEQ but arranged a new car for me without changing the price. I suggest renting directly from the car rental company next time as QEEQ is unreliable.

Friendly staff at both checkout and drop off. Car seats for children could be higher quality.

Swift response to queries.

The vehicle was several years old having over 100,000 km, poor air condition and overall poor performance. The agent refused to issue another appropriate vehicle. The absolute rental experience in my life.

We were upgraded to a larger car. It was dark so we could not check the bodywork with confidence, so checked it the next day in daylight and found minor dents from previous users. I photographed them and sent them to Surprice who replied promptly with thanks and confirmation that we would not be affected. Upon return, staff were gushingly helpful and pleasant. A positive contribution to the holiday experience.

Vfm