The car was in poor condition, so I returned it early. They didn't follow the rules. I rented the car for 5 days but used it for only 2 days and communicated in advance about the early return. However, they didn't refund the fees based on the number of days used. The fuel policy was the same; they gave me the car with less than a half tank, claiming it was 49%. I returned it with a full tank, but the refund for the fuel was definitely less than half a tank. I was too lazy to argue with them and, seeing that they refunded part of the cost, I'll give them 2 stars.

Scheduled pickup time was around 8:30, but staff only arrived at 9:30 due to some reason. Understandable, but punctuality would be better.

Excellent service

It felt like renting a tractor. All four tires were worn down to the steel wires. At 70 mph, the entire car shook. It was very dangerous! Called the rental company throughout the trip, but no one ever picked up! Couldn't reach anyone. Never renting from this company again.

The trip went really smooth and Reach Rental was beyond my expectations

Pretty easy to use